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Privacy Policy

Last updated: August 14, 2026

Introduction

Fjord Tehus respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect the following types of information:

  • Personal identification information: Name, email address, shipping address
  • Order information: Products purchased, payment details, order history
  • Technical data: IP address, browser type, device information, cookies
  • Usage data: Pages visited, time spent on site, navigation patterns

How We Use Your Information

We use your personal data for the following purposes:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Respond to your inquiries and customer service requests
  • Improve our website functionality and user experience
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To fulfill orders and provide services you've requested
  • Legitimate interest: To improve our services and website functionality
  • Consent: For marketing communications and non-essential cookies
  • Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

  • Shipping carriers to deliver your orders
  • Payment processors to handle transactions securely
  • Service providers who assist with website hosting and email services
  • Law enforcement or regulatory bodies when legally required

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. For detailed information about our cookie usage, please refer to our Cookies Policy.

Contact Information

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:

Fjord Tehus
Bryggen 47
5003 Bergen, Norway
Email: [email protected]

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website.

Fjord Tehus

Bringing ancient tea traditions to modern Norway.

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