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GDPR Information

Last updated: August 14, 2026

Your Rights Under GDPR

The General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data. As a Norwegian business serving European customers, Fjord Tehus is committed to upholding these rights.

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction or completion of that information.

Right to Erasure

Also known as the "right to be forgotten," you may request deletion of your personal data under certain circumstances, including:

  • The data is no longer necessary for the purposes it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restriction of Processing

You may request that we limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another controller without hindrance.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

If you believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

Datatilsynet
Postboks 458 Sentrum
0105 Oslo, Norway
Website: datatilsynet.no

Data Controller Information

The data controller responsible for your personal data is:

Fjord Tehus
Bryggen 47
5003 Bergen, Norway
Email: [email protected]

Data Processing Activities

We process personal data for the following purposes:

  • Order fulfillment and customer service
  • Payment processing and fraud prevention
  • Marketing communications (with consent)
  • Website analytics and improvement
  • Legal compliance and record-keeping

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month, though this may be extended by two additional months for complex requests.

When submitting a request, please include:

  • Your full name and email address
  • A clear description of your request
  • Proof of identity (if necessary to verify your identity)

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

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Bringing ancient tea traditions to modern Norway.

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